Shipping & Delivery Information
How long will it take to receive my order?
We process most orders within one business day, and then ship them. The delivery time will vary based on which shipping option you choose and where you are located. We offer several different shipping methods. See below for more details.
What shipping options do you offer?
Our standard shipping (free for orders $20 and over) is shipped via USPS first-class and generally will arrive within 4-7 business days from when it is shipped. We also offer two upgraded options - UPS 2nd Day and UPS Next Day. Please note that all orders take up to 1 business day for processing, however, so you must add 1 day to the delivery time unless your order is placed before 1:00pm EST, Monday-Friday.
What qualifies for the FREE Shipping option?
All orders over $20 qualify for free shipping if you choose the Free Shipping USPS First Class (4-7 Days) option during the checkout process.
Do you guarantee shipping times?
No. This is out of our control. We will ship your order according to whichever shipping option you have selected, but we do not offer any refunds or guarantees related to late shipments.
I need these products tomorrow, can you guarantee delivery by tomorrow?
No. As mentioned above, it's rare that we can get something to you truly "next day" due to processing time. We will try our best and generally have a good success rate for orders placed M-F before 1:00pm EST, but we do not guarantee next-day delivery. If you truly need them the next day then you may wish to look elsewhere.
Where do you ship from?
We use a very large third-party fulfillment center to fill all of our orders. They have distribution centers located all throughout the United States. So chances are that your order isn't traveling very far. This helps us keep shipping costs down and get your order to you faster.
Do you ship internationally, outside of the USA?
No, not yet. The only exception is for US Armed Forces with an "AE" or "AP", etc. style mailing address, which we can ship to through USPS first class.
You can however purchase many of our products on Amazon.ca (Canada) or Amazon.co.uk (United Kingdom) and in those cases the products are already in each of those countries and so will be delivered directly within 1-3 days.